Take advantage of unmatched Customer Service solutions with 24/7/365 Support
Call Center Services
Nobody likes being put on hold, especially not your clients. Customer service is an integral part of every organization in today’s customer focused market place, and you need to make sure you are always available. Call Center Services are essential for customer satisfaction and retention.
Our Call Center Services help you make sure your customers always have someone to talk to, 24 hours per day, 7 days a week, 365 days per year.
Outsourced Help Desks
As a MSP, we can provide expert staff on an as needed basis and provide IT management and support services with guaranteed service levels. Outsourcing your Help Desk to Metrix Solution means having 24/7/365 access to our phone, email, web chat, and secure web portal help services.
Our team provides professional, end-to-end technology management that works 24/7/365 to help you succeed and grow your organization.
App Support Desks
Metrix Solution has years of application support experience within many business backgrounds, such as IT service desk support (multiple verticals), international insurance claims support for end users, financial close of business processes and too many more to list. With confidence, we state that we have been in your shoes, and can navigate the daily challenges you encounter by helping to provide ease and expertise as you may require. Let us become the professional support team that you need.
Contact Center Services
Our Contact Center services manage inbound, outbound or mixed customer contact capabilities over telephone, email, or online chat. We have experience customizing contact center solutions for small operations with just three people, as well as much larger Enterprise ones. Metrix Solution develops and trains customer service professionals to perform a wide range of customer contact functions. We can become a seamless professional extension of your existing business.