Managed IT Services

I am writing to express my thanks to you, and your staff for our successful network upgrade. Having gone through a similar exercise in the past, I was anticipating some “frustration”, however each and every step of this process was handled in a professional, efficient and courteous manner by all your staff. It would be inappropriate for me to recognize one or two members of your staff for their efforts, so I am sending each person involved a copy of this letter, with my sincerest thanks for the effort they put forth. We now look forward to a long and mutually beneficial relationship with your company.

Recently we acquired your services to coordinate and construct the computer system for our new Office. The Project consisted of integrating a 35 user LAN/WAN form our other offices located in various offices throughout City. This letter serves to confirm that from initial proposal to work completion our expectations were met and exceeded. We appreciate your Priority Package Service that provides us with ongoing regular preventative maintenance, along with your guaranteed 3 hour emergency onsite response. We gladly recommend you!

A big huge 'thank you' to all the staff at Metrix Solution, a company where every individual staff member is among the most courteous, helpful, committed & professional technical support people I have ever had the pleasure to work with. Your commitment to excellence & your ability to follow through is exceptional. We are pleased to re-invest in another contract agreement in partnership with Metrix Solution.

Your service throughout the planning, installation, transition, and follow up stages was excellent. We appreciated the detailed proposal that outlined all of our needs. During the actual installation both the Technical Account Manager assigned to our account and you’re inside sales coordinator handled all of the operational and administrative support requirements very well. Being kept up to date throughout the entire process was also very much appreciated.

Your foresight in recommending equipment that could easily be upgraded has already allowed us to improve our remote capabilities, with a minimum of hassle and expense. I am planning a further upgrade to our storage and backup, on both servers in the near future and expect it will be just as easy. In particular, the quick response and support when we encountered problems with our email and web site, due to our ISP was very much appreciated. I look forward to doing business with you in the future.